Handango InHand is an on-device catalog that simplifies the process of finding, installing and purchasing software for your device. InHand provides you with a new avenue – the phone itself—for accessing mobile software downloads. Product delivery and purchasing are completed directly via the device so access to a desktop computer is not necessary.

Enjoy the easy-to-use system that InHand offers as well as the numerous applications you can load directly to your device.

Home > InHand FAQ

 
 

Click on any topic for help with that issue.

  1. My InHand catalog isn’t refreshing.
    1. We usually refresh our catalogs every two weeks, but it may take up to a month for new content to be added. Please continue checking for new content.
    2. If you receive an error while trying to refresh, check your wireless settings and make sure that you have data services enabled on your phone/device. If everything is correct, please try again after waiting a few hours.
  2. I can’t download anything (products, screenshots, catalog).
    1. Before anything, check that you have a stable internet connection. Can you visit any website on your device through your browser? InHand requires an internet connection to download any items.
    2. For specific versions of InHand (i.e. BlackBerry), we only support specific network operators at this time. Visit www.handango.com/inhand and select the necessary tab to determine any network compatibility issues.
    3. In some instances, the trial version of an application may be unavailable even though InHand offers it as a download. If you are unable to download a trial file, please try again later.
    4. If you continually have download problems, please contact inhandsupport@handango.com for assistance.
  3. How do I upgrade to the latest version of InHand for BlackBerry?
    1. From the device:
      1. Within the applications on your Blackberry, click on the InHand icon.
      2. From within InHand, select to Check for Updates and follow the on-screen directions.
        1. The latest version will be shown as available, and it will download and install automatically.
    2. From your desktop:
      1. First, delete the old version from your device.
        1. To do this, go to the Applications section in your Options menu.
        2. Select InHand and click to delete it. Your device may require a restart for this to be effective.
      2. Download the InHand .zip file from our website to your computer.
        1. Double-click on the newly-downloaded file and select "Extract" to extract the program files.
        2. Open Desktop Manager and choose the Application Loader icon.
        3. Click "Add" and browse to the location of the InHand program files.
        4. Select the .alx file and click "Open".
          1. If you encounter the error message "No additional applications designed for your handheld were found", please update your Desktop Manager software.
        5. Follow the prompts to complete the loading process.
        6. Locate and launch the application on your BlackBerry device.

        Please Note: If you try to replace v2.61 with the v3.0 by using Desktop Manager, you must erase the older version from the device first or you will encounter an error.

  4. How do I know if my device is compatible with InHand?
    1. InHand supports the following platforms:
      1. Palm OS: Treo 600/650
      2. Pocket PC: All Pocket PC devices with Internet connectivity that run Windows Mobile 2002+
      3. Smartphone: All Windows Mobile Smartphone devices that run Windows Mobile 2002+
      4. UIQ: Sony Ericsson P900, P910
      5. BlackBerry: All devices that run handheld OS 3.8+ and support a specific operator listed at www.handango.com/inhand/blackberry
    2. If you have a compatibility question about your specific device, please email inhandsupport@handango.com and we will research it for you.
  5. Why is my network operator/carrier not supported?
    1. InHand supports all major network operators. Specific versions of InHand require you to select your operator to gain a connection (i.e. BlackBerry).
      1. For BlackBerry, we support the operators listed on www.handango.com/inhand/blackberry. If your operator is not listed, check back again soon since we are always working to add additional support.
  6. How do I set my WAP settings for my BlackBerry InHand version?
    1. From within InHand, use the trackwheel to view the Menu options and select WAP Settings (may be called Connection Settings).
    2. Use the trackwheel to view the list of different network operators and select the correct one.
      1. Once you select your operator, InHand will automatically determine your connection settings and no additional work is required.
    3. If your operator is not listed and it supports WAP, then you should call your operator’s support line and get their APN information.
      1. Select "Other" to enter this information directly.
      2. Once it is entered, choose to save the information and then a connection will be set up.
      3. This data must be entered exactly from what the operator provides for this to work.
  7. I didn’t receive my registration key to unlock my software.
    1. Registration keys, when required, are given within InHand in the My Downloads section and in your purchase confirmation email.
    2. Not all software requires a registration key. Please check your purchase confirmation email for more information.
    3. Your confirmation email may have been caught in a spam filter. Please check your spam filters and make orders@handango.com (as well as all handango.com emails) an approved sender for future purchases.
  8. My registration key does not work.
    1. Please make sure you are entering your registration key EXACTLY as you see it on InHand or the confirmation email (i.e. dashes; spaces; case sensitivity; 0 vs. O; 1 vs. L; etc).
    2. Read any instructions provided by the developer in your confirmation email to see if additional steps are needed to register your software.
    3. If you're trying to use "author" as your registration key, it won't work. The word "author" on your invoice indicates that the registration key needed to unlock the full version of your software will be emailed to you by the author/developer of that program.
  9. I need to re-download a product that I purchased.
    1. From within InHand, select My Downloads from the menu. Within this section, you will find all the products you have purchased or downloaded a trial. Simply select the application and choose to re-download it again directly to your phone.
    2. If you have a GoPass Account with Handango, you can access your entire Order History without knowing your Reference Numbers. Click on "GoPass Account > Log In" at the top of this page to log in to your GoPass Account. From your GoPass Summary page, click on "Purchases" to view past orders and re-download previously purchased software.
  10. I’m getting an error when I try to purchase.
    1. First, please ensure that your connection settings are correct. InHand must connect to Handango’s servers to process your purchase and a stable connection is required.
    2. When using a credit card to buy, double check that your information was entered correctly.
    3. When using a GoPass account – either an existing or new one – your credit information is still used so please ensure that it is accurate. You can access your account information at https://www.handango.com/GoPass.jsp.
    4. If you still experience issues while purchasing, please contact inhandsupport@handango.com for additional assistance.
  11. I did not receive my reward points for my purchase.
    1. At this time, purchases from InHand are not automatically counted for GoPass reward points. Please email us at inhandsupport@handango.com with your order information, and we will update your rewards points.
    2. Please note that Handango Member Accounts are now GoPass Accounts, and your Frequent Buyer reward points are now GoPass points at the same value.
    3. Currently, GoPass points can only be earned on software purchases bought through Handango's main Web site at www.handango.com. You must enter your email and password before or during purchase to earn GoPass points on that purchase, and points may not be combined between multiple accounts.
    4. If you change your email, simply go to your GoPass Account and change your email there. Any future purchases under either of those emails will be tracked under your account.
    5. Please go to https://www.handango.com/GoPass.jsp for more details.
  12. My purchase worked, but I can’t download the application.
    1. If your download failed at the time of purchase, please go to the My Downloads section of InHand and find the appropriate product.
    2. Once you select the product, choose to redownload it.
      1. You must ensure your device has a stable internet connection.
      2. If you are low on memory, please check that you don’t need to remove any programs before continuing.
    3. If you continue to experience trouble downloading or if your purchased product is not listed, please contact inhandsupport@handango.com for help.
  13. I want a refund/I don’t like my product/my product doesn’t work.
    1. Please read Handango's Return Policy before requesting a refund.
    2. Handango wants to work with you to make your software work before offering you a refund. So if you're just having trouble installing or you get an error during download, let us know that so we can help make it work.
    3. A refund will be granted within 30 days of purchase for defective software or software not received due to an error on Handango's part.
    4. Handango cannot offer refunds for:
      1. Software that offers a free trial version
      2. Software purchased for the wrong device or platform
      3. Promotion codes not provided during the purchase process
      4. Any item 30 days after the purchase date for any reason
  14. Why haven’t you replied to my email?
    1. Please allow 72 hours for a response from the Handango Customer Support Team. Some issues require time to research the problem before we can reply with a solution.
    2. Our email reply to your request may have been caught in a spam filter. Please check your spam filters and make sure inhandsupport@handango.com and support@handango.com (as well as all handango.com emails) are approved senders for future correspondence.
Need more help? Use the Handango Customer Support form.