Return Policy

Handango is the leading provider of mobile software connecting device owners like you with applications to meet your lifestyle needs. Handango provides a unique purchasing experience by distributing software electronically and wirelessly on behalf of the thousands of software developers represented through our site.

Handango would like to help ensure that you have an outstanding purchasing experience with us. Please familiarize yourself with our refund policy described below. Additionally, always confirm that the products you have selected are compatible with your device and/or operating system. If a free trial or demo is available, please consider trying the software before buying in order to experience it first hand and ensure that it meets your needs and expectations.

If your purchase experience is less than optimal, please contact Handango Customer Care (by clicking on this link and completing the information to contact us via email) so that we can assist you with a resolution. We will make every reasonable attempt to resolve any issues you may have with your application purchase. Please be aware that Handango Customer Care, in certain instances, may contact the software developer to assist with issue resolution. This crucial first step in contacting Handango Customer Care will generate an incident tracking number which must be included in Handango's records for any refund request to be considered.

If you have not previously contacted Handango Customer Care regarding your request for refund, you should submit a Handango Refund Request (by clicking on this link and entering your purchase email address and order number). Please note that if you have had prior contact with Handango Customer Care and have an incident tracking number on record, you are not required to complete the Handango Refund Request form.

If your initial Handango Customer Care or refund request was received by us within 30 days of your original purchase date, you used or attempted to use the application for its intended purpose and we have been unable to resolve your request within 10 business days of receipt of your request, then we may (in our sole discretion), issue you a refund for the full product purchase price if you experienced one or more of the following issues:

• The software was not delivered.
• A working registration key was not delivered.
• The software download failed.
• The software is not compatible with the device.
• The software would not install on the device.
• The software developer fails to provide support within the imeframe requested by Handango.
• The software has been proven defective by either Handango or the software developer.
• Handango has billed your account in error.
  

We regret that we are unable to provide refunds for:

• Software that is no longer compatible with your device due to a device replacement.
  Note:Handango is not responsible for refunding previously purchased software or replacing with compatible versions for any replacement or new device you have obtained.

• Handango eWallet or gift certificate balances.
• Promotion code discounts not entered during the purchase process.
• Subscription services.
  Note: Because subscriptions are prepaid for a period of service from the application provider, Handango is unable to issue refunds for these products. If you no longer wish to continue your subscription service you may cancel it through your Handango Member Account. Your service will remain active through the current paid cycle and cancel on your renewal date. You will no longer be billed for future cycles of cancelled subscriptions.
  
• Application purchases occurring more than 30 days prior to Handango Customer Care's receipt of your initial request regarding such application.

Please note that a refund request does not guarantee a refund. Handango Customer Care will make every reasonable attempt to resolve your request in accordance with this policy before any refund request is considered.

All refunds will be issued in the same form of payment as the original purchase. By receipt of a refund, the purchaser agrees to remove and delete the software, all of its components, any registration codes, and fully downloaded versions from the device and/or computer. All refunds are final and shall serve as the sole remedy for any claims relating to the purchase, download, use or inability to use the Handango software application(s), unless such limitation is otherwise prohibited by law.

In a few jurisdictions, certain terms of this Refund Policy may not be applicable. In such instances, Handango reserves the right to modify the terms of this Policy as necessary to comply with applicable laws and/or regulations.